Refund and Return Policy
Effective Date: 9 January 2025

At Kursiwale, we strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to help. Please review our refund and return policy below.

  1. Eligibility for Returns
    Products can be returned within 7 days of delivery.
    Items must be unused, undamaged, and in their original packaging with all accessories and tags intact.
    A valid proof of purchase (receipt or order confirmation) is required to initiate a return.
  2. Non-Returnable Items
    The following items are non-returnable:

Customized or made-to-order furniture.
Items marked as “Final Sale” or “Non-Returnable” on the product page.
Products damaged due to misuse, mishandling, or improper assembly.

  1. Refund Process
    Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
    If approved, refunds will be processed within 7-10 business days and credited to the original payment method.
    Shipping charges are non-refundable unless the product was defective or incorrectly delivered.
  2. Exchange Policy
    Exchanges are allowed for defective or damaged products only.
    If an exchange is not possible due to unavailability, a full refund will be issued.
  3. Steps to Initiate a Return/Refund
    Contact our customer support team via [Insert Contact Email] or call us at +91 93728 35603 / +91 98196 11799.
    Provide details of the product, reason for return, and proof of purchase.
    Pack the product securely in its original packaging.
    Ship the product to the address provided by our team (return shipping charges may apply).
  4. Damaged or Defective Products
    If you receive a damaged or defective product, notify us within 48 hours of delivery.
    We will arrange a replacement or refund, including return shipping costs.
  5. Cancellation Policy
    Orders can be canceled before they are shipped. Once shipped, cancellations are not permitted.
    For cancellations, contact our customer support team.
  6. Return Shipping
    Customers are responsible for return shipping costs unless the product is defective or incorrect.
    We recommend using a trackable shipping service to ensure the safe return of the product.
  7. Contact Information
    For any questions or concerns about our Refund and Return Policy, please reach out to us:

Phone: +91 93728 35603 / +91 98196 11799
Email: info@kursiwale.com
We appreciate your business and are committed to providing you with a smooth shopping experience.